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Software Technical Support & Maintanance
Three levels of support are available for WorldViz Software products: Standard, Silver and Gold, which are charged as a percentage of the commercial list price of the product per year:
| Standard: |
 |
includes all minor and major version upgrades for term of support contract |
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exclusive access to the ticketed email support system, which is monitored by WorldViz software engineers; guaranteed answer within 24 |
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requires remote assist via internet to the customer's site |
| Silver: |
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all of the above
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direct phone access to WorldViz software engineers during normal business hours PST
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remote assist via internet access requirement is waived
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is required for royalty free distribution of commercial executables |
| Gold: |
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all of the above |
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direct phone access to a WorldViz engineer 24/7 (No charge during normal business hours PST/ 180 $US charges per hour outside of normal business hours PST apply)
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| Overview: |
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Standard
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Silver
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Gold
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Software Upgrades
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|
X
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X
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X
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Publish as EXE
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Commercial EXE sales |
|
X
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X
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Support
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Ticketed Email |
X
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X
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X
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| Phone 9-5 |
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X
|
X
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| Phone 24-7 @ $180/hr |
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X
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| Internet Required |
X
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Hardware Support & Maintanance
Three levels of support are available for WorldViz Hardware products: Standard, Silver and Gold, which are charged as a percentage of the commercial list price of the product per year:
| Standard: |
|
includes all minor and major version upgrades for term of support contract |
|
exclusive access to the ticketed email support system, which is monitored by WorldViz software engineers; guaranteed answer within 24 |
|
requires remote assist via internet to the customer's site |
|
parts Replacement Warranty: replacement parts will be shipped ground |
| Silver: |
|
all of the above
|
|
direct phone access to WorldViz software engineers during normal business hours PST
|
|
remote assist via internet access requirement is waived
|
|
parts Replacement Warranty: replacement parts will be shipped 2nd day air |
| Gold: |
|
all of the above |
|
direct phone access to a WorldViz engineer 24/7 (No charge during normal business hours PST/ 180 $US charges per hour outside of normal business hours PST apply)
|
|
parts Replacement Warranty: replacement parts will be shipped next day air
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| Overview: |
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Standard
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Silver
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Gold
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HW Replacement
Shipping Option
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Ground |
X
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| 2nd day air |
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X
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X
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| next day air |
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|
X
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Software Upgrades
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|
X
|
X
|
X
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Support
|
Ticketed Email |
X
|
X
|
X
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| Phone 9-5 |
|
X
|
X
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| Phone 24-7 @ $180/hr |
|
|
X
|
| Internet Required |
X
|
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Overview
Paid Options
 Vizard User's Forum
PPT User's Forum
Upload files to WorldViz
Home
Addons
Scripts
Hardware
Media
Private Support (password needed)
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